Privacy Policy

This Privacy Policy describes how The Bristol Crocodile, trading under Cavendish House Press, collects, uses, and protects your personal information when you visit or make a purchase from thebristolcrocodile.co.uk. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website, we may collect the following information:

Personal information you provide to us

Name
Email address
Billing and delivery address
Payment details (processed securely by Wix Payments or other third-party payment providers)
Order information and purchase history
Messages sent via contact forms or email

Information collected automatically

Internet Protocol (IP) address
Browser type and device information
Pages viewed and interactions with the Site
Cookies and similar tracking technologies

2. How We Collect Information

We collect information when you:

Place an order through the Site
Contact us via forms or email
Subscribe to updates (if applicable)
Browse the Site (via cookies and analytics tools)

Our Site is hosted on Wix.com Ltd, which provides us with the online platform that allows us to sell our products and services.

3. Why We Collect Your Information

We collect personal and non-personal information for the following purposes:

To provide and operate the Site
To process orders and deliver products
To provide customer support
To contact visitors with order-related or service-related notices
To comply with legal and regulatory requirements
To improve and optimise our website and services

4. How We Store, Use & Share Your Information

Our website is hosted on Wix.com Ltd. Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores data on secure servers behind a firewall.

Payment transactions are processed through Wix Payments and/or third-party payment gateways. These providers adhere to the standards set by PCI-DSS for handling payment information.

We do not sell, trade, or rent your personal data.

We may share information only with trusted third parties where necessary, including:

Payment processors
Delivery and postal services
Website hosting and analytics providers
Accounting or legal services

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure the Site functions correctly
Analyse website traffic and usage
Improve user experience

Wix uses cookies for important reasons such as:

Providing a great experience for visitors
Monitoring and analysing performance
Ensuring the platform is secure

You can manage or disable cookies through your browser settings.

6. Communications

We may contact you:

Regarding your order or account
To resolve disputes or troubleshoot problems
To comply with applicable laws

We may contact you via email, telephone, or post where appropriate.

7. Children’s Privacy

Our books and content are intended for children aged 3–5, but this website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us at:

info@thebristolcrocodile.co.uk

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the Site.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk